Made to order
Every heated rug is assembled to order in our workshop in Cascais: felt, graphene film, insulation, edges, cord and a final electrical test. From your payment to dispatch takes 3 to 4 weeks. We confirm the date in writing when we reply to your order request.
Towel warmers ship from Portugal; we confirm the dispatch date with your order.
Delivery
- We deliver to addresses in Portugal and the other EU countries. The delivery cost depends on the destination and the size; we confirm it, with the price, before you pay.
- Rugs travel rolled, never folded, in protective packaging.
- Once a parcel leaves, we send you the carrier and the tracking reference.
- If the package arrives damaged, photograph it and write to us within 48 hours. We replace or repair at our cost.
Returns within 30 days
You can return a standard-size product within 30 days of delivery without giving a reason. That is longer than the 14 days the law requires.
- Tell us by WhatsApp (+351 961 937 238) or email (info@quentex.store) with your name and order reference.
- We agree with you how the product comes back. Roll the rug (at least 20 cm across), never fold it.
- The product must be complete and in the condition you received it; trying it at home is fine.
- We refund the full price, including the original delivery, by the same payment method within 14 days of receiving the return.
Custom sizes
Rugs made to your own measurements are personalised goods and are excluded from the right of withdrawal (article 17 of Decree-Law 24/2014). They are fully covered by the legal guarantee.
Faults
A product that does not work as it should is covered by the 3-year legal guarantee, not by this return window.
ECOVERNARA - Unipessoal Lda · NIPC 519055365 · Rua Depósito, Lote 8B, Alcoitão, 2645-111 Alcabideche, Cascais, Portugal